TQA Supervisor Giám sát Đào tạo & Quản lý Chất lượng Dịch vụ

Company: Công ty Cổ phần Job Type: Full time
Company Type: Viet Nam Working Location: TP HCM
Job Code: 310 Gender: Male/Female
Job Level: Experience (non -manager) Age: 27-34
Salary: 15,000,000 - 18,000,000 VND Deadline To Apply: 15/09/2018

    Our Client is a big company in E-commerce. The reason to develop their business, they are recruiting 3 TQA Supervisor (Training & QA CS), with details following:

    Responsibilities

    • Have thorough knowledge of products, services, can effectively use closing skills, troubleshoot, resolve problems and provide positive customer experience to customer.
    • Develop training plans for new agents and maintaining continuous training for existing agents
    • Managing day to day operations including process escalations, quality checking, and staffing needs
    • Monitoring team member performance including skills, job knowledge and attendance. Conduct performance evaluations for each team member
    • Being responsible of communicating new information, new rules, and any updates to all team members
    • Providing regular and transparent feedback and reporting on Trainer and QA performance to the TQA Manager & Director
    • Prepares daily, weekly, and monthly training and quality assurance reports
    • May participate in special tasks or assignments pertaining to quality assurance and training
    • Performs other functions as assigned by management

    Requirements

    • Education: University Graduated up
    • Languages: Fluent English/Vietnamese communication skill
    • Experience
      • At least 2 years’ experience in a similar position
      • Knowledge of MS Office and Google Suite
      • Ability to develop, coach and mentor others
      • Effective verbal and written communication skills
      • Ability to manage and measure workloads and motivate others
      • Ability to manage process
      • Problem solving skills
      • Experience in call center training and management of training departments for customer service and collections.
      • Ability to organize periodical/irregular training effectively
      • Ability to work independently on multiple concurrent initiatives
      • Ability to report properly and promptly
      • Collaboration with colleagues and related departments

    Benefits

    • A great opportunity to develop large-scale data products for a leading e-commerce marketplace with millions of visits per month
    • Dynamic and creative work environment
    • 13th month salary
    • Premium healthcare insurance , social insurance and unemployment insurance
    • Each year, the best employees are awarded a company-sponsored overseas trip
    • Performance Review every year to adjust Salary and title/position.
    • Training to develop our employees.
    • Extra bonus based on performance and company profit yearly.
    • Has chance to become the shareholder of the company.
    • Annual company trip and team building
    • Gift on special days like birthday, Tet and Holidays.
    • Opportunities to work in Agile Environment.
    • Sport activities like Football club.

     Your resume kindly send to: resumeungvien@h-talentsearch.vn

    Hotline: 0917828883