Our Client is a big company in E-commerce. The reason to develop their business, they are recruiting 3 TQA Supervisor (Training & QA CS), with details following:
- Have thorough knowledge of products, services, can effectively use closing skills, troubleshoot, resolve problems and provide positive customer experience to customer.
- Develop training plans for new agents and maintaining continuous training for existing agents
- Managing day to day operations including process escalations, quality checking, and staffing needs
- Monitoring team member performance including skills, job knowledge and attendance. Conduct performance evaluations for each team member
- Being responsible of communicating new information, new rules, and any updates to all team members
- Providing regular and transparent feedback and reporting on Trainer and QA performance to the TQA Manager & Director
- Prepares daily, weekly, and monthly training and quality assurance reports
- May participate in special tasks or assignments pertaining to quality assurance and training
- Performs other functions as assigned by management
- Education: University Graduated up
- Languages: Fluent English/Vietnamese communication skill
- At least 2 years’ experience in a similar position
- Knowledge of MS Office and Google Suite
- Ability to develop, coach and mentor others
- Effective verbal and written communication skills
- Ability to manage and measure workloads and motivate others
- Ability to manage process
- Problem solving skills
- Experience in call center training and management of training departments for customer service and collections.
- Ability to organize periodical/irregular training effectively
- Ability to work independently on multiple concurrent initiatives
- Ability to report properly and promptly
- Collaboration with colleagues and related departments
- A great opportunity to develop large-scale data products for a leading e-commerce marketplace with millions of visits per month
- Dynamic and creative work environment
- 13th month salary
- Premium healthcare insurance , social insurance and unemployment insurance
- Each year, the best employees are awarded a company-sponsored overseas trip
- Performance Review every year to adjust Salary and title/position.
- Training to develop our employees.
- Extra bonus based on performance and company profit yearly.
- Has chance to become the shareholder of the company.
- Annual company trip and team building
- Gift on special days like birthday, Tet and Holidays.
- Opportunities to work in Agile Environment.
- Sport activities like Football club.
Your resume kindly send to: firstname.lastname@example.org