CUSTOMER SERVICE MANAGER (Social care)

Company: Công ty Cổ phần Job Type: Full time
Company Type: Viet Nam Working Location: TP HCM
Job Code: 294 Gender: Male/Female
Job Level: Manager Age: 30 - 40
Salary: 20,000,000 - 25,000,000 VND Deadline To Apply: 15/09/2018

    MÔ TẢ CÔNG VIỆC

    Our Client of H-TalentSearch in E-commerce field in HCM City. By the reason to develop their business, they are hiring Social CS Manager , as following:

    Job description:

    · Daily management of a small, tight-knit team of 20 people responsible for the digital management of customer service and customer experience through a variety of social media platforms.

    · Coach and manage the team through leading by example, responding to customer queries promptly but accurately and appropriately.

    · Improve the overall customer experience through responding appropriately and timely, managing the digital content to represent the company, developing the social media presence, effectively helping customers with queries, managing expectations and resolving complaints, utilising your creative flair and passion for customer experience

    · May participate in action planning meetings

    · Perform ad-hoc tasks assigned and report to Customer Experience Center Director

    Required Skills and Qualifications:

    ·       Education : University Graduated up

    ·       Languages: Highly advanced communication and writing skills in English

    ·       Experience:

    + Must have strong knowledge of managing/working with customers digitally via social media platforms

    + At least 3 years experience of leading a social media team in a contact center environment

    + Ability to coach, lead, inspire and share best practice with team whilst maintaining a calm and enjoyable working environment.

    + Applicants must have a level of gravitas and empathy, the ability to understand potential customer complaints or questions and deal with these appropriately and efficiently

    + Excellent interpersonal, communication and writing skills

    + Pleasant personality and honest

    + Competency in computer skills

    Benefits:

    ·       A great opportunity to develop large-scale data products for a leading e-commerce marketplace with millions of visits per month

    ·       Dynamic and creative work environment

    ·       13th month salary

    ·       Premium healthcare insurance , social insurance and unemployment insurance

    ·       Each year, the best employees are awarded a company-sponsored overseas trip

    ·       Performance Review every year to adjust Salary and title/position.

    ·       Training to develop our employees.

    ·       Extra bonus based on performance and company profit yearly.

    ·       Has chance to become the shareholder of the company.

    ·       Annual company trip and team building

    ·       Gift on special days like birthday, Tet and Holidays.

    ·       Opportunities to work in Agile Environment.

    ·       Sport activities like Football club.

    Your resume kindly send to: resumeungvien@h-talentsearch.vn

    Hotline: 0917828883.