KEY ACCOUNT MANAGER

Company: E-COMMERCE (LOGISTICS) Job Type: Full time
Company Type: Logistics Working Location: HCMC
Job Code: 405 Gender: Male/Female
Job Level: Manager Age: 30 - 40
Salary: 30.000.000 - 40.000.000 VND + KPI Deadline To Apply: 12/12/2018

    Our Customer is a big company in E-Commerce (Logistics) with Head office in Ho Chi Minh City. By the reason to develop their business they are looking for a Key Account Manager with the job description as following:

     

    1. RESPONSIBILITY:
    – Operate as the lead point of contact for any and all matters specific to company’s key accounts (top e-commerce players in VN): Tiki, Lazada, Sendo, Shopee,…
    – Build and maintain strong, long-lasting customer relationships.
    – Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
    – Ensure the timely and successful delivery of company’s solutions according to customer needs and objectives.
    – Assist with high severity requests or issue escalations as needed.
    – Identify and grow opportunities to ensure growth volume/revenue of customers.

    2. KEY RESULT AREAS
    – Responsibility Tasks Expected result.
    – Ensure the long-term growth of customers with Company.
    – Leads solution development efforts that best address customer needs, while coordinating the involvement of all
    necessary company personnel.
    – Identify the grow opportunity and lead to make the opportunity happened.
    – Maintain and increase the current volume share per each customer.
    – Maintain strong, long-lasting customer relationships.
    – Establishes productive, professional relationships with key personnel in assigned customer accounts.
    – Closely coordinates company executive involvement with customer management. ·
    – Works closely with Customer Support Representatives to ensure customer satisfaction and problem resolution.
    95% customer satisfaction

    Manage Key Account team ( 4 Key Account Supervisor- 4 teams)
    – Manage, coaching and training team to ensure keep the strong relationship with Key Accounts and Hit that target
    monthly.
    – Build and recruit news members
    Retention of KAS : 95%
    Hit target monthly at least 95%
    Sales to new key players – Coordinate with CEO/EC Manager to acquire new key players.

    Business planning
    – Daily/ Monthly/Quarterly/Yearly forecast the volume from the key accounts.
    – Coordinate with other department to ensure the plan suitable with company’s plan and resources.

    – The difference between actual and plan is not higher than 15%

     

    3. COMPETENCIES
    KNOWLEDGE
    – Understand how E-commerce operating in Vietnam and E-commerce trending in Vietnam, SEA, and other markets.
    – Basic knowledge about Delivery, Logistics service in Vietnam: characteristics, competitors

    ATTITUDE
    – Have the sense of initiative
    – Opened mind, adapt the changes with flexibility
    – Customer-centric mindset
    – Enthusism and passionate
    – Result-oriented

    SKILLS
    – Business planning skill (volume/revenue forecast, fact and figures analysis, research and
    collecting market information…)
    – Decision-making skills based on data analysis and end result.
    – Presentation skill (both English and Vietnamese)
    – Experience of negotiation to high-level management
    – Fluently English communication (direct communication, email and phone)
    – Problem solving by rational thinking.

    – Interpersonal skills: must deal with a range of people in different roles, both inside and
    outside the organization.
    – Organizational skills: must manage time and budget efficiently
    – Good Computer (especially office: excel, power point) skill.

    WORKING EXPERIENCES
    – At least 3 years working as Account/B2B Sales/Business Development or equivalent position.
    – Experience in delivering client-focused solutions based on customer needs.
    – Experience of team management from >=10 members for at least 2 years.
    – Proven ability to manage multiple projects at a time while paying strict attention to detail.